Front Desk Lady ~ Lisa Marie » Customer service

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If It’s Worth Doing, It’s Worth Doing Right

March 25, 2014, 4:50 am

I am not the world’s greatest at folding towels, and we won’t even mention my sheet folding abilities. This weekend I was catching up on the laundry and folding the mountain of towels that had built...

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Adapt, Adjust & Move On!

March 18, 2014, 5:12 am

This past week I went to Toledo, Ohio to speak at the Toledo Dental Society Spring Clinic. I had been informed that both of my classes were filled to capacity, exciting stuff. Arriving in Toledo...

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Keep It Updated

March 4, 2014, 5:18 am

How often do you update your software? Are you updating your computer regularly? Find out why this is such an important part of what we do in the month’s video blog. Thanks for watching and be sure...

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What to Do When You Can’t Do Anything

February 25, 2014, 4:27 am

Freshly fallen snow makes for beautiful pictures. Just look around on Facebook and Instagram, and you’ll see lots of pictures showing snowed over landscapes and tree limbs heavy with the weight of...

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Are You Prepared?

February 4, 2014, 5:01 am

Last week’s cold weather made a huge impact in South Mississippi. We had a slushy, wintry mix of sleet all day Tuesday that made for treacherous conditions in our area and for many areas in the deep...

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Toss Out Those Post It Notes!

January 28, 2014, 5:03 am

I have a few questions for you today. When you walk into your office do you see a sea of yellow, pink, or blue post it notes around your desk and counter? Do you find yourself keeping your login id’s...

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Some Assembly Required

January 21, 2014, 5:01 am

Some assembly required. These three words can spark fear in the minds of even the strongest among us. We want everything ready, and we want it ready right now. Time is precious, and the less time we...

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Be Different, Say Yes!

January 14, 2014, 5:05 am

The telephone is ringing. Sally Sharp is at the front desk eager and ready to take the call. She picks up the phone, “Dr. Wonderful’s office this is Sally, how may I help you today?” Mr. Phone...

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Ignite Your Team’s Potential, It Starts with A FLAME!

January 7, 2014, 5:05 am

http://www.youtube.com/watch?v=NA-JRj84yec It’s 2014! Are you ready to Ignite your team’s potential? I’ve got the FLAME to get you started! Click on the link above to watch January’s video blog....

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Thank you for a GREAT 2013!

December 31, 2013, 4:55 am

Thank you to all my followers and readers for making 2013 a great year. Click the link below to see the most popular posts and revisit some favorites! Thanks again everyone and Happy New Year!!...

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3 Ways to Consistently “WOW” Your Patients at the Front Desk

December 10, 2013, 5:17 am

How would you like to give your patients the BEST experience every time they call or visit your practice? Sound wonderful but unrealistic? It isn’t, I promise. We can consistently make each...

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First Impressions with the Front Desk Lady

November 5, 2013, 4:48 am

Welcome Front Desk Lady Fans! Today I have a special treat for you! I was recently interviewed by Dr. Wes Blakeslee for the Academy of General Dentistry (AGD) Podcast series, and they have...

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PPO Practices – The Future of Dentistry

October 29, 2013, 8:40 am

This week’s blog is a guest blog written by Dana Moss, founder of PPO Dental Consulting. Dana writes about a topic that is important to today’s dental practices. It is a controversial topic and one...

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Time Management in the Dental Schedule

October 16, 2013, 4:41 am

Time management can really make or break any office. If the front office team isn’t performing their tasks as they should the whole office suffers. This is especially true when it comes to...

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Solar Powered

September 12, 2013, 4:48 am

I love the sun! I love laying out on a hot sunny day and basking in the rays. Now I am well aware of the danger associated with this, however, if done in moderation and with care I can still get in my...

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Front Desk Lady is Getting Ready for Orlando!

September 3, 2013, 7:20 am

http://www.youtube.com/watch?v=Paju8dPLWbE September is here! It is time for the American Association of Dental Office Manager’s conference. This month’s video blog discusses how AADOM has helped my...

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Are You Ready for Some Football?!

August 27, 2013, 5:55 am

Oh my goodness, oh my goodness! It is that time again ladies and gentleman. Time to break out the tailgating equipment, stadium chairs, and your favorite jersey. Whether you are going to your local...

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Back to School Blues

July 30, 2013, 5:17 am

I can not believe I am saying this, but it is almost time to go back to school! Another summer has come and is just about over. Stores everywhere have shelves filled with notebooks, pens, pencils...

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Front Desk Lady Hires A New Team Member

July 24, 2013, 5:06 am

We recently added a new team member to our practice. It has been a bittersweet experience. The entire team was sad to see the previous team member leave, but we understood that this was an...

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Paperclips & the Dental Front Office Team

July 9, 2013, 5:08 am

A paperclip, by itself, is an ordinary thing. All day long it does nothing except clip paper together. We try to make them exciting though, don’t we? Exciting shapes and sizes and a variety of...

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